In Store Returns: We will be happy to accept returns for Store Credit Only. Items must be in original packaging. Items must be in original condition with labels intact, smoke free, pet hair free and you must have a receipt. Needles and or crochet hooks may be exchanged or returned within 30 days of purchase. Original packaging and receipt required. We are happy to wind yarn. Be aware that it cannot be returned once it is no longer in the original hank. No returns on special orders. 

On line Returns: We will accommodate to online returns. Store credit is preferred however, we can do a refund via Paypal. You will need to contact the store directly and speak with Anna Sue. Our number is 928-717-1774. There is a 30 day time limit and yarn must adhere to all details listed above for in store returns. 

Shipping: Shipping is via USPS. Online and in store purchases are typically processed on the same day or the next day based on time of purchase. Excluding Sundays as we are closed. Shipping is based on weight.